Returns & Exchanges
Thank you for shopping at Piepoch.
Online purchases(swimsuits & final sale excluded) made through Piepoch are valid for exchange and return within 15 days from the date your order was delivered.Our return center is in China.
Simply submit a request for return/exchange on your order page and we will try our best to meet your request. Please Contact Us immediately if you need help.
All return/exchange items (swimsuits & final sale excluded) must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging within 15 days from the delivered date. If not, the buyer is responsible for all incurred fees and no refund will be issued.
Return shipping fees are at the customer's own expense.
Original shipping fees are non-refundable.
Swimsuits cannot be returned, refunded or exchanged.
Due to hygiene reasons, we cannot offer refunds on earrings, lingerie, underwear, swimwear, unless the items are visibly defective.
We do not accept returned items that were sent back directly without notifying us upfront.
You are very welcome to make an exchange as long as it is in stock or, alternatively, you will get a refund.
Does Piepoch Offer Free Return Shipping?
Return Shipping fees are at the customer's own expense.
How Should I Make a Return or Exchange?
Step 1: Please log in to your Piepoch account to submit a Return/Exchange request on My Orders page.
Step 2: After submitting the return/exchange request online, you will receive authorization and return address by email within 48 hours.
Step 3: Ship the return package to our warehouse and input the return shipping info ( tracking No. & delivery company) on our website.
Step 4: You will receive refund within a week or have an exchange order sent out within 3 days after we receive your package.
All done! We'll email you once processing your refund or exchange.
How Long Does It Take to Get My Refund or Requested Item(s)?
After receiving your returned package, we will issue the refund to your original payment account within a week or ship out an exchange order within 3 days accordingly.
What Should I Do If an Item Is Missing From My Order?
Piepoch products are shipped from different warehouses and in some cases we may have to split your order so that you can receive some of your items faster.
Please rest assured, if the item is missing, we will resend it for free only if you paid for the shipping insurance.
Please do check your order and package contents carefully before signing for the package.
What Is Piepoch’s Order Cancellation Policy?
We offer full refund if the order is canceled within 24 hours of your purchase. You should submit a help ticket from Contact Us once you decide to cancel your order.
For orders canceled after 24 hours of purchase but have not been shipped, we will offer partial refund after charging a 15% cancellation fe e. We will NOT accept order cancellation request if your order has been shipped.
If you run into any issues, please feel free to drop us an email at [email protected] .